Returns & Exchanges

At LAY LO Pets, we want your pet to love their new bed as much as you do. If you are not completely satisfied, we offer a 30-day return window for items in their original, unused condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack and Ship

Securely pack your items in their original packaging to ensure the orthopedic foam and covers remain in pristine condition during transit.

4

Receive Your Refund

After our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing